Return Policy

Effective Date: August 22, 2026

1. Open-Box Delivery Policy

To ensure complete transparency and prevent fraud, ELEKTRIX mandates an Open-Box Delivery Policy for all shipments. You or your authorized receiver MUST open the package and inspect the product in the presence of the delivery executive before accepting the delivery and sharing the delivery OTP.

2. No Returns After Acceptance

Once a delivery is accepted following the open-box inspection, we do not accept returns or provide refunds under any circumstances for reasons such as physical damage, missing accessories, or incorrect products. By accepting the package, you confirm that the product was received in perfect physical condition.

3. Manufacturing Defects & Warranty

For internal manufacturing defects or technical issues discovered after the device has been powered on, the product is covered by the manufacturer's standard warranty. Customers must visit the respective brand's authorized service center for repairs or replacements. ELEKTRIX does not directly process warranty claims.

4. Order Cancellations

You may cancel your order at any time before the status changes to Out for Delivery. Once an order is out for delivery, it cannot be cancelled. Refunds for valid online cancellations will be processed to the original payment method (via Cashfree) within 5-7 business days.

5. Contact Information

If you face any issues during the open-box delivery process or need assistance with a cancellation, please contact our support team at support@elektrix.in.